Van Products Privacy Policy

Effective Date: 11-17-2023

This privacy policy describes our collection and use of personal information that we collect through oue websites.

In this document:

 We, our and us refer to Van Products, Inc., a North Carolina corporation;

You and your refer to visitors to the Site;

Terms  refer to these Terms of Use; and

Website refers to the website on which these Terms are posted and its various subdomains.

This Policy is effective as of the date shown above. When we update this Policy, we will update the Effective Date above. You should review this Policy from time to time.

Personal Information

When this Policy refers to “personal information,” it is referring to information that may be used to identify an individual person.  Personal information includes a person’s name, telephone number, email address, and IP address.  Personal information may also refer to a person’s social media identifiers.  In addition, certain information that is provided by your computer or the internet, such as the “IP Address” associated with your computer or mobile device may be personal information. 

How and Why We Collect Personal Information

General

Our Website provides a variety of forms that allow you to contact us. These forms allow you to request that we contact you about a specific vehicle and to send us messages. In general, these forms request your name, email address, city and telephone number.  We will use this information to respond to your request.

Live Chat

Certain portions of our Website provide the ability to chat directly with a customer service representative.  When doing so, we may request your name, email address, city and telephone number. We use this information to respond to your questions and to communicate with you about the reason you contacted us.

Technical Information

As part of the normal operation of the Website, we collect information about visitors to our Website. This information includes the “IP address” of the device used to connect to our Website.  An IP address is a long series of numbers that can, sometimes, be used to uniquely identify a device on the internet.  We do not associate this IP address with any other personal information we collect through the Website.

In addition, our Website uses a technology known as “cookies” to allow our Website to function properly and to identify users when they return to our Website.  If you have created an account on our Website, then these cookies can be used to identify you.  Otherwise, our cookies do not contain any personal information, but they can be used to uniquely identify visitors as they visit the various parts of our Website. From time to time, we may use other technologies to perform similar functions. 

We use technical information to operate the Website, to improve its function and performance and to learn about how visitors to our Website interact with it.  That information helps us decide how to improve and organize the Website.

Our Disclosures of Your Personal Information

We may disclose your Personal Information to service providers that help us provide and maintain our Website. When we do so, we do so under conditions that require the service provider to keep the personal information confidential.  If you choose to buy our products or services, we may provide your Personal Information to third parties who help us provide those products or services.

We may also disclose Personal Information to the manufacturers who we represent for sales and warranty support and to enable them to communicate directly with our customers regarding customer needs. 

In addition, we may disclose your Personal Information if required to do so by law, court order, warrant, subpoena or other legal requirement. 

How Long We Keep Personal Information

We will keep your personal information indefinitely.

Sales of Personal Information 

We do not sell personal information.  However, if our company is bought, then the purchaser will have access to any personal information in our possession. 

Personal Information about Children

We do not intentionally collect personal information about children and do not believe that our Website will have any interest to children.   If you believe that we have collected personal information about a child, please send us an email using the contact information below.  In your email, please tell us why you believe we have this information, including any details about the personal information we have.  We will investigate and delete any such information. 

Links to Third-Party Websites 

Our Website may provide links to social media platforms or other websites provided by third parties.  We are not responsible for the privacy practices of those platforms and websites.  You should review the privacy policies that they post, which are likely to describe practices that are very different from our privacy practices.

Contact Us

If you would like to contact us about our privacy practices, please either use the “Contact Us” link on our Website or send us an email to [email protected]